If your product develops a fault please refer to the terms of the product warranty and contact us for assistance. We will work with you through the repair or replacement process.
Please check your product carefully at the time of delivery. If damaged we ask that you do not sign or accept the delivery, instead endorse the delivery paperwork with "delivery refused as item damaged".
In line with the The Consumer Contracts Regulations 2013 you may cancel your order up to 14 days after the date of delivery for a full refund - goods must be unused, in original packaging, and with all original accessories to be eligible. Orders cancelled in this manner will incur a collection charge.
The 14 day cancellation period does not apply to those units marked as Special Order. If a unit is Special Order, this will be clearly marked on the product page.
Unfortunately, we cannot accept returns of unwanted products that have been used.