Frequently Asked Questions

Below you'll find answers to the questions we get asked the most. If you can't find the answer you're looking for talk drop us line using our Contact form.

Delivery

We deliver to all mainland UK addresses.

For wine cabinet delivery and return information, please refer to the separate wine cabinet delivery and returns policies.

Standard delivery (within 3 working days) is FREE when you spend £75 or more.

For orders under £75, standard deliver is £7.95.

Priority delivery (next day including Saturday) is £14.95.

For more information take a look at our Delivery and Returns policy.

We can ship your order to multiple addresses in the UK. Our normal delivery charges will apply to each address in your shipment. If the cost of goods shipped to a mainland UK address is £75 or more standard shipping to that address will be free.

You will need to create an account on our website to ship to multiple addresses.

If delivery is attempted and you are out our courier will leave a card that outlines your redelivery options.

Once your parcel has been dispatched you will receive the following notifications from our courier via text message or email:

Pre-delivery notification:
Notification confirming the delivery date and shipment number before the delivery is made.
One hour delivery window:
Once the delivery vehicle has been loaded a notification with a one hour estimated ETA will be sent.

You are able to reschedule your delivery when the driver is en route. You may change the delivery day or request that your parcel is delivered to a safe place, neighbour, or DHL ServicePoint.

We cannot accept any liability for loss or damage if you choose to have your parcel left in a safe place or with a neighbour.

You can track your parcel by using the shipping number and tracking link we send you once your order has been dispatched.

Returns

We know how frustrating it is when items arrive damaged so we want to make this as easy as possible for you.

If items are damaged please Contact Us as soon as possible including a photo of the damaged items.

Once you've contacted us we can arrange for replacement bottles to be sent at no additional cost or we can refund you for the damaged items. The choice is yours.

If you change your mind and no longer want your items please let us know within 14 calendar days of receiving your order notification. You may Contact us via any method.

We will arrange for items to be collected. We will charge you the direct cost for collection.

Refunds will be processed once we've received the goods and checked their condition.

For full details of our refund policy please see our Terms of Sale.

Refunds will be processed once we've taken receipt of the goods, checked their condition, and added them back into the inventory. This usually takes no more than two days.

We will let you know as soon as a refund has been processed. Depending on your debit/credit card it can take between 2 and 10 days for the refunded money to hit your account.

General

Back-orders are available for some of our wines. If we don't hold as many as you order you will be notified when checking out. We will send back-ordered wines to you typically within two weeks of placing your order. Where a wine is not available for back-order you'll not be able to add it to your cart. In this case drop us an email using our contact form and we'll let you know once it's back in stock.

All of our contact details can be found on our Contact Details page.

If you need help choosing a wine, want to know what wine would pair with your dinner party menu, or you're just after a little guidance please get in touch using our Contact form where we will be happy to help.