more from lento: Italian cheese | salami & salumi
free shipping on orders over £100

Delivery


Where do you deliver?

We deliver to all UK addresses including the Scotish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly.

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What are your delivery charges?

For orders of £100 or more, standard delivery is free to all UK mainland addresses (excludes Scottish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly).

FREE Local Delivery If you're postcode begins with SE5, SE15, SE19, SE21, SE22, SE24, SE27, SW2, SW4, SW8, SW9, SW11, SW12, SW16, SW17, SW18, or SW19 we will deliver your order for FREE. We can normally deliver the same day if we receive your order before 2pm.

UK mainland addresses:

Service Price Description
Standard Delivery £5.99 Standard Delivery parcels typically arrive within 2 working days of order placement. For some rural locations it can take up to 5 working days.
Next Day £7.99 Orders placed by 11am Monday to Thursday UK time will be delivered the next day. Orders placed between 11am on Thursday and 11am on Friday will be delivered the following Monday. Orders placed after 11am on Friday will be delivered the following Tuesday.

Scottish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly:

Service Price Description
Standard Delivery £15.99 Standard Delivery parcels typically arrive within 3 to 5 working days of order placement.
Next Day 17.99 Orders placed by 11am Monday to Friday UK time will be processed and dispatched on the same day. Orders placed after 11am on Friday will be processed and dispatched the following working day. Parcels typically arrive within 2 to 3 working days from the date of dispatch.

We use a third party courier service to deliver your wine and cannot always guarantee delivery times.

For more information take a look at our Delivery and Returns policy.

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Can I ship my order to multiple addresses?

Yes you can.

You'll need to create an account on our website and add all of your shipping addresses. At checkout you'll then be able to select the addresses that each item in your cart should be delivered to.

Delivery charges will be applied to each unique delivery address. If the value of goods going to one address is £100 or more, that address will be eligible for free shipping (excludes Scottish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly).

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What if I'm not going to be in for delivery?

We use Parcel Force to deliver your wine. Once your parcel has been handed over to the courier you'll receive a text message (if you supplied your mobile number during checkout) and an email with an estimated delivery date. At this point you will be able to provide the courier with delivery instructions like a safe place to leave your parcel or details of a neighbour who can take delivery for you.

We cannot accept any liability for loss or damage if you choose to have your parcel left in a safe place or with a neighbour.

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How do I track my order?

When we dispatch your parcel we will provide you with a tracking code.

To track the progress of your parcel visit the Parcel Force Tracking service and use the tracking code provided.

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Returns


What should I do if my items arrive damaged?

We know how frustrating it is when items arrive damaged so we want to make this as easy as possible for you.

If items are damaged please Contact Us as soon as possible including a photo of the damaged items.

Once you've contacted us we can arrange for replacement bottles to be sent at no additional cost or we can refund you for the damaged items. The choice is yours.

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How do I return items I no longer want?

If you change your mind and no longer want your items please let us know within 14 calendar days of receiving your order notification. You may Contact us via any method.

We can arrange for items to be collected or you may arrange your own postage. We will charge you the direct cost if you opt for us to arrange collection.

Refunds will be processed once we've received the goods and checked their condition.

For full details of our refund policy please see our Terms of Sale.

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How long does it take to process a refund?

Refunds will be processed once we've taken receipt of the goods, checked their condition, and added them back into the inventory. This usually takes no more than two days.

We will let you know as soon as a refund has been processed. Depending on your debit/credit card it can take between 2 and 10 days for the refunded money to hit your account.

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General


Can I place backorders?

Yes you can.

If we have fewer items in stock than you order you will be notified at checkout.

We'll place a backorder for the out of stock items and forward them on to you separately. There could be up to a three week wait for the out of stock items to arrive.

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How can I get in touch with you?

All of our contact details can be found on our Contact Details page.

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Can you help me choose a wine?

If you need help choosing a wine, want to know what wine would pair with your dinner party menu, or you're just after a little guidance please get in touch using our Contact form where we will be happy to help.

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