Delivery and Returns Guide

We deliver to all UK mainland addresses.

For orders of £75 or more Standard delivery is FREE.

For wine cabinet delivery and return information, please refer to the separate wine cabinet delivery and returns policies.

The following delivery options are available*:

Standard Delivery

£7.95 - Delivery in upto 3 working days. Orders received after 5pm will be considered as received the following working day.

Priority Delivery

£14.95 - Next day delivery, including Saturday. Orders received by 11am Monday through to Friday will be dispatched, subject to stock availability, the same day for delivery the next day. Orders received after 11am on Friday will be dispatched on the next working day.

Delivery to Multiple Addresses

We can ship your order to multiple addresses in the UK. The delivery charges above will apply to each address in your shipment. If the cost of goods shipped to a mainland UK address is £75 or more standard shipping to that address will be free.

You will need to create an account on our website to ship to multiple addresses.

If you need help with multiple address shipping please contact us using any of the contact details in our Contact form.

Timed Delivery

Whilst we are unable to offer a timed delivery we are able to dispatch parcels so that they arrive as close as possible to a particular day. If you would like your parcel to arrive on a particular day please contact us using our Contact form immediately after placing your order.

Tracking Your Order

You can track your parcel by using the shipping number and tracking link we send you once your order has been dispatched. Alternatively, you can contact us using any of the contact details in our Contact form.

If delivery is attempted and you are out our courier will leave a card that outlines your redelivery options.

Once your parcel has been dispatched you will receive the following notifications from our courier via text message or email:

  • Pre-delivery notification:
    Notification confirming the delivery date and shipment number before the delivery is made.
  • One hour delivery window:
    Once the delivery vehicle has been loaded a notification with a one hour estimated ETA will be sent.

You are able to reschedule your delivery when the driver is en route. You may change the delivery day or request that your parcel is delivered to a safe place, neighbour, or DHL ServicePoint.

Returns Policy

If the goods in your parcel arrive damaged or were not what you ordered please contact us using our Contact form as soon as reasonably possible. In the case of damaged goods please include a photo when you get in touch with us.

Where necessary, we will arrange for a refund, including delivery costs, or a replacement to be sent out. If goods need to be returned to us we will arrange for collection at our expense.

For further details of our returns policy and your rights under the Consumer Contracts Regulations 2013 please refer to our Terms of Sale.

 

*Orders are delivered by a third party courier and we cannot guarantee delivery times.