more from lento: Italian cheese | salami & salumi
free shipping on orders over £100

Delivery and returns guide

We deliver to all UK addresses including the Scottish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly.

We can also ship your order to multiple addresses within the UK. The delivery charges below will apply to each address in your shipment. If the total cost of goods shipped to an address is £100 or more, shipping will be free to that address. You’ll need to create an account on our website to ship to multiple addresses.

Subject to stock availability, Next Day orders placed before 11am UK time will be processed and dispatched on the same working day. Orders placed after 11am Friday will be processed and dispatched on the next working day.

Next Day delivery to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly, and some remote parts of mainland UK can take between 2 to 4 working days.

Deliveries do not take place on the weekend or public holidays.

For orders of £100 or more, Standard Delivery is free to all UK mainland addresses (excludes the Scottish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly).

FREE local delivery

If you're postcode begins with SE5, SE15, SE19, SE21, SE22, SE24, SE27, SW2, SW4, SW8, SW9, SW11, SW12, SW16, SW17, SW18, or SW19 we will deliver your order for FREE. We can normally deliver the same day if we receive your order before 2pm.

UK mainland addresses

Service Price Information
Standard £5.99 Standard Delivery parcels typically arrive within 2 working days of order placement. For some rural locations it can take up to 5 working days.
FREE Free Standard Delivery for all orders of £100 or more.
Next Day £7.99 Orders placed by 11am Monday to Thursday UK time will be delivered the next day. Orders placed between 11am on Thursday and 11am on Friday will be delivered the following Monday. Orders placed after 11am on Friday will be delivered the following Tuesday.*

Scottish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly

Service Price Information
Standard £15.99 Standard Delivery parcels typically arrive within 3 to 5 working days of order placement.
Next Day £17.99 Orders placed by 11am Monday to Friday UK time will be processed and dispatched on the same day. Orders placed after 11am on Friday will be processed and dispatched the following working day. Parcels typically arrive within 2 to 3 working days from the date of dispatch.*

Tracking your order

If you have signed up for an account on our site you will be able to track your parcel by logging in. You can also track your parcel using the tracking number we send you once your parcel has been dispatched. Alternatively, you can contact us using the contact details in our Contact Us information.

When your parcel has been dispatched our courier will email and/or text you with an estimated delivery date. If you're not going to be in you will be able to provide the courier with additional delivery instructions, such as leaving your parcel with a neighbour.

Returns policy

If the goods in your parcel arrive damaged or were not what you ordered please contact us as soon as reasonably possible. In the case of damaged goods please include a photo when you get in touch with us.

Where necessary, we will arrange for a refund, including delivery costs, or a replacement to be sent out. If goods need to be returned to us we will arrange for collection at our expense.

For further details of our returns policy and your rights as an EU consumer please refer to our Terms of Sale.

   

*Orders are delivered by a third party courier and we cannot always guarantee delivery times.